Bus Interior Redesign - Sydney Buses

Stakeholder: Sydney Buses

State Transit providers bear the financial costs of vandalism. During 2009-10 approximately $55.0 million was spent to repair malicious damage, including graffiti, to assets.

The effects of vandalism are twofold:

1. There are the financial costs of repairing or replacing damaged assets

2. There are the broader implications on customer satisfaction levels and safety because assets are non-operational due to damage.

On Sydney Buses vandalism, especially at the rear of the bus, is a very costly problem. This solution revolves around rearranging the seating configuration at the rear of the bus.

This new arrangement provides the same number of seats, yet vastly improves the natural surveillance capabilities of the driver and of other passengers. In order for a vandal to attempt graffiti they must turn around, making their intentions obvious to all. Another benefit of this arrangement is a rest between the poles which gives greater comfort and safety to standing passengers.

This scheme also addresses other elements to the trip which may in some cases lead to inappropriate behaviour, such as boredom. Here the designers include interesting information provided on the TV screens suspended from the ceiling.

Sat nav info on where you are, how fast you are travelling, how long before you reach your destination, points of interest, traffic reports, temperature and other weather information could be accessed.